Debt Collector
As a Debt Collector at Debt Collectors International, your main responsibility will be to recover outstanding debts for our clients in an ethical and efficient manner. You will work directly with debtors to negotiate repayment plans, handle incoming calls, and manage collections accounts. To excel in this role, you need excellent communication skills, empathy, and the ability to adapt to different scenarios while maintaining professionalism.
About the Debt Collectors International Debt Collector Position
Our mission is to help businesses recover outstanding debts efficiently and ethically, supporting their financial health and growth. We serve a wide range of industries by providing strategic debt collection services, fostering client partnerships, and leveraging innovative solutions and continuous professional development. Our core values guide our hiring process: we are results-oriented, accountable, transparent, disciplined, and aligned with our mission. As a rapidly growing national company, we are looking for motivated individuals to join our team of professional debt collectors.
Debt Collector Objectives:
- Make outbound calls to debtors to negotiate repayment of outstanding debts.
- Receive incoming calls and answer debtor inquiries regarding their outstanding balances.
- Collaborate with clients to develop payment plans and settlement arrangements.
- Maintain accurate records of debtor communications and payment arrangements in the company CRM.
- Ensure compliance with all applicable laws and regulations during the collection process.
- Resolve debtor issues and disputes in a professional and empathetic manner.
- Meet or exceed monthly recovery targets.
Debt Collector Competencies:
- Strong negotiation skills and ability to influence debtors in a positive way.
- Excellent verbal communication skills and the ability to remain calm under pressure.
- Ability to handle sensitive information with confidentiality and professionalism.
- Proficiency in using CRM systems and accurate note-taking on debtor interactions.
- Empathy and the ability to listen actively to debtor concerns and provide appropriate solutions.
- Strong knowledge of debt collection laws and regulations.
- Comfortable working towards recovery targets and quotas.
Benefits:
- Health insurance
- Paid time off
- Paid training
Supplemental Pay:
- Bonus opportunities
- Commission pay
- Performance bonus
